FAQs

  1. What are your hours of operation?

    Sunday: CLOSED

    Monday - Friday: 10:00AM to 8:00PM EST

    Saturday: CLOSED

    Order by 12 PM EST for Same Business Day Shipping.

    Orders placed after 12 PM EST (for same business day delivery) will be canceled.

  2. Where do you deliver?

    We are able to deliver up to a 25 mile radius of the University of Maryland, College Park. However, we plan to expand in the future.

  3. Is there a minimum to place an order?

    $15

  4. Can I pick up my order?

    Yes, use our “pickup” option.

  5. What if a product I need is not listed on the website?

    https://www.instabeautyus.com/request

  6. Can I return or exchange items?

    Since most beauty supply stores do not accept returns or exchanges, returns + exchanges are not accepted.

    If there is a problem with an item in your order, please contact InstaBeautyInc@Gmail.com for help reporting the issue.

  7. There’s a mistake with my order!

    We’re so sorry about the mix-up.

    If there is an issue with the order you have received, you will need to contact us the day you receive your order for a replacement or refund.

  8. Can a discount be used more than once?

    No

  9. My order came later than expected

    We try to deliver all of our orders on time. Our delivery times are estimated. However, if an order is more than 30 mins late, you will receive 10% off your next order.  

  10. Can I cancel an order?

    To ensure we deliver our orders as soon as possible, a shopper is automatically directed to fulfill your order. There is a 3 minute grace period for order cancellations. After that you will not be able to cancel your order, you will only receive store credit.

  11. Can I add to my order?

    Only if the shopper is still in the store. If the shopper has left the store you will need to place another order.  

  12. What if I am not home for a delivery?

    We will leave your order in front of your house. However, we are not responsible for anything that may happen to your order.

  13. Can I make a purchase for someone else?

    Yes

  14. What exactly do you deliver?

    Anything the beauty supply store sells.

  15. How do I become a driver?

    Fill out this application! https://urlzs.com/YadNN

  16. Do you ship orders?

        Yes we do! Use our “Postal Delivery” delivery option at checkout.

  17. Do you have discounts?

Yes! These discounts are often promoted on our mobile application, Instagram, Twitter, and Facebook.

    18. What is Sezzle?

        Sezzle is a payment solution that empowers you to “Buy Now and Pay Later” with simple, interest-free installment plans. Sezzle breaks down the total cost of your purchase into smaller payments, spread over at least six weeks. As little as 25% is due at the time of the purchase, with the remaining amount spread out over equal installments (typically three), each two weeks apart. No interest or processing fees are charged to you - as long as you pay everything off on time, you only pay for what you ordered! 

  19. Is there a minimum to place an order with Sezzle?

       $60